Top-quality windows and doors on the Gold Coast

Returns Policy

We guarantee that you’re shopping experience online will be entirely satisfying and that you will be happy to shop with us again. If this is not the case, please contact us so that we can make sure we meet your expectations.

Online 14 day returns

Door Lock Window Repairs Pty Ltd adheres to the Australian Consumer Law for consumer guarantees and returns. If you believe a product is faulty, please contact us. If you are not satisfied with a product that you ordered online once you’ve had the chance to see it first-hand, you are welcome to return it to us within 14 days, unused and we will refund your cost of goods, minus shipping costs.

Here’s how online returns work: Please email us with details of the product you wish to return. We will provide you with return postal details. Please then pack the products safely into a suitable package, address the parcel and send back to us (at customer’s expense). Please do take care with packaging the items as we cannot take responsibility for any damage in return transit.

Once we have received the parcel and verified that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods. Please allow 2 – 7 days for the refund to appear on your PayPal account / bank account to allow for bank processing.

Faulty goods: should you believe a product is faulty, please email us immediately to discuss the best course of action. Please do not return products without first contacting us.
We are collecting your personal information for the purposes of processing your order Door Lock Window Repairs Pty Ltd endeavours to ensure the accuracy of our website pricing and content; in the case of a technical based pricing or content error we reserve the right to cancel or refund the mistaken purchase price to you.

The price of each listed item is displayed with item, and are sold as individual items (EACH)
                Stocked items, once paid for, will be shipped within 24-48 hours.

                If an item is not in stock, you will be notified by email. Should you still wish to purchase the item we will undertake to order it in for you and inform you of the estimated delivery date.
                              Postage is a flat rate of $5 for the first item and 2.50 for each item after that.
                                            Items will not be shipped until full payment has been made, please use your name on PayPal/bank transfer as refer.
                                                          Every effort has been made to ensure the accuracy of the information on our website. However, from time to time, product specifications are unexpectedly changed by manufacturers, and Door Lock Window Repairs cannot be held responsible for this. If in doubt, or you need clarification, please consult our sales team.

                                                          Whilst every effort has been made to ensure these items are maintained in stock, the highly specialized nature of some items can result in delays in some circumstances. Please consult our sales team to check the availability of items if required urgently.

                                                          Door Lock Window Repairs and each individual manufacturer reserve the right to change product information, availability, range and specifications without notice. Product images are not necessarily to scale, and for some categories, show the main product within that category; as a result, the item you receive may differ slightly from that shown in the photo.
                                                          Door Lock Window Repairs will not be responsible for any loss, damage or risk arising from use of our products, or the information contained on this website, to the maximum extent of applicable laws.

                                                                        Are you looking for top-quality windows and doors on the Gold Coast?
                                                                        Call 0487 355 355 today to find out more.

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